CRM implementation for Western Cases - transport boxes
Western Cases is a company specializing in the manufacture and sale of rugged carrying cases. With an increasing number of orders, there was a need to streamline customer service, manage inquiries and automate communication. Implementing SalesWizard CRM allowed for better work organization and faster order processing.
- Industry: Security
- Problem: Customer service and relationship management
CRM needs in customer service
Western Cases serves residential and business customers, which generates a large number of product inquiries and custom orders. The key challenges were to effectively manage leads, monitor orders and improve communication with customers.
CRM functions used by Western Cases
SalesWizard CRM has helped us organize the entire process of handling orders and contacting customers. Now every inquiry goes into the system and is properly assigned, allowing us to act faster and more efficiently. Automatic notifications and monitoring of offers have kept customers better informed, and we can focus on growing the business
Karol Spitalniak
Owner
How we helped implement SalesWizard CRM at Western Cases
CRM integration has made it possible to automatically collect inquiries from forms on the website and e-mails, which immediately go into the system with technical specifications attached. Each inquiry is automatically assigned to the appropriate salesman, which significantly speeds up service. The CRM also makes it possible to send offers and monitor whether the customer has opened them, allowing for more effective follow-ups. In addition, automatic notifications about the status of an order have been implemented, so customers receive real-time information about fulfillment.
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