Implementation of AI chatbot for Funzeum Educational Fun Center
Funzeum is an interactive art and science museum located in Gliwice. It is a place that combines education with entertainment, offering visitors unforgettable visual and sensory experiences. At Funzeum, you’ll find a variety of exhibitions that delight with color, light and technology, such as rooms full of mirrors, light installations and spaces inspired by nature.
- Industry: amusement parks and museums
- Problem: Handling repetitive requests for customer services
Handling repetitive inquiries from customers
At Funzeum.co.uk, one of the main challenges was handling repetitive inquiries from customers, such as opening hours, ticket prices or exhibition availability. Every day, the customer service team received hundreds of similar messages, which generated a heavy time burden and limited the ability to focus on more complex problems or individual visitor needs. The lack of automation of these processes increased response times and reduced the customer experience. Solving this problem became crucial to improving the efficiency and quality of service at Funzeum.
CRM functions used by Funzeum.pl
Our cooperation with SalesWizard.pl was a hit! By implementing an AI chatbot connected to the CRM system, we were able to significantly improve customer service and automate answers to the most frequently asked questions. This solution not only relieved the workload of our team, but also improved the experience of visitors, who receive quick and precise answers. SalesWizard's professional approach, support at every stage of the project and flexibility have made us feel completely satisfied.
We definitely recommend their services!
Funzeum Board
How we helped Funzeum implement a CRM with an AI chatbot to support customer inquiries
SalesWizard CRM helped Funzeum improve customer service by combining its CRM system with an intelligent AI chatbot. The process included:
1. needs analysis: Identification of recurring questions, such as opening hours or ticket prices.
2 CRM configuration: Centralization of data from different communication channels in one system.
3. creating a chatbot: a bot integrated into the CRM automatically answered the most common questions and redirected complex cases to the support team.
4 Team training: Funzeum employees learned how to use CRM and monitor chatbot performance.
5 Launching the chat widget on the website: Installing and customizing the appearance of the chat widget on the Funzeum website.
The result: response automation has significantly relieved the burden on the customer service team, improving responsiveness and visitor satisfaction, while increasing the efficiency of customer relationship management.
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