Handling ski booking inquiries at Infoski sp. z o.o.
Infoski. z o.o. is a Polish tour operator specializing in organizing ski trips to the Alps and Pyrenees – to Andorra, Italy, France, Austria and Switzerland.
- Industry: Tourism
- Problem: Handling booking requests
What tools have we implemented at Infoski.pl
Booking inquiries in the travel industry
Infoski.co.uk offers full tour packages including airfare, transfer from airport to hotel, accommodation, meals, purchase of skipass. Buying one offer, the customer receives a full package of services in the most interesting ski resorts in the Alps and Pyrenees.
Handling the high volume of inquiries required Infoski to implement a tool centralizing all inquiries and the quoting process in one place.
Infoski.pl has decided to implement our SalesWizard CRM system with automation of the request handling process. By using easy-to-use mechanisms, inquiry handlers can respond faster to inquiries and identify any delays in the service process.
CRM functions used by Infoski sp. z o.o.
With SalesWizard CRM, we can finally track conversions from ski trip booking inquiries. We have implemented automation of inquiries from Facebook Ads, and have reduced customer service time. We are still working on further automations in the sales process of our offerings.
I highly recommend SalesWizard!
Krzysztof Janas
Vice President of the Management Board of Infoski sp. z o.o.
What has Infoski.pl gained by implementing SalesWizard CRM?
Implementing a CRM in a tour operator’s travel company, in addition to the overall goal of scaling sales, makes it possible:
- centralization of the reservation request database
- centralization of the customer base
- automation of customer service
- Better planning and management of customer relationships
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